At rzzz, we believe that gaming should be entertaining, not harmful. Our responsible gaming framework gives every player the tools, information, and support they need to stay in control — because your wellbeing always comes before profit.
Adults Only — 21+ Required to PlayPractical controls that put you in charge of your gaming experience at rzzz
Set a maximum deposit amount per day, week, or month from your Account settings. Once a limit is in place, it takes effect immediately and can only be lowered instantly — increases require a 24-hour cooling-off period to prevent impulsive changes.
Need a short break? Activate a time-out period of 24 hours, 3 days, 7 days, or 30 days. During a time-out, you cannot log in, place bets, or deposit. The pause begins immediately and cannot be reversed before the chosen period ends.
For players who feel they need a longer break, rzzz offers self-exclusion for 6 months, 1 year, 3 years, or permanently. Self-exclusion blocks all access to the Platform. Reinstatement after the minimum period requires a written request and a mandatory 7-day reflection window.
Beyond deposit limits, rzzz lets you define a maximum net loss per session or per week. If you reach that threshold, the session ends automatically. You can also set session time reminders that notify you how long you have been playing at configurable intervals.
Our Indonesian-speaking support team is available around the clock via live chat and email. If you feel that gambling is negatively affecting your life — financially, emotionally, or socially — reach out immediately. Our agents are trained in responsible gaming protocols and will connect you with the right resources.
rzzz enforces a mandatory Know Your Customer (KYC) process during registration to confirm that every player is aged 21 or above. Unverified accounts are restricted from making deposits or withdrawals. We take underage access extremely seriously and act immediately on any reported breach.
Responsible gaming is a set of practices, policies, and tools designed to ensure that gambling remains a form of entertainment rather than a source of harm. At rzzz, responsible gaming is not a compliance checkbox — it is a genuine operational commitment that shapes how we build products, train staff, and interact with every player on our platform.
Online gambling — whether that is sports betting on BRI Liga 1 or the EPL, playing premium slots from Pragmatic Play, spinning live roulette via Evolution Gaming, or participating in togel (Indonesia's traditional numbers lottery) draws — carries an inherent element of risk. The majority of our players enjoy gaming as an occasional leisure activity. However, a minority may develop patterns of behaviour that move from recreation into compulsion. rzzz's responsible gaming framework exists specifically to identify those patterns early, provide effective interventions, and support players in getting help when they need it.
Responsible gaming begins with awareness. Understanding the odds, setting a budget before you start, and treating any winnings as a bonus rather than an expectation are the foundations of healthy play. We encourage every player to approach gaming with the same financial discipline they apply to any other entertainment expenditure.
Indonesian law requires players to be at least 21 years of age to engage in gambling activities. rzzz fully enforces this requirement. Access to the rzzz Platform — including browsing game lobbies, placing bets, depositing funds, and claiming bonuses — is restricted to verified adults aged 21 and above.
Age verification is mandatory at the point of registration and again before any withdrawal is processed. Players must submit a valid government-issued photo ID — such as a KTP (Indonesian national identity card) or passport — along with proof of address. Accounts that cannot be verified as belonging to an adult aged 21 or above will be suspended and any deposited funds returned to the verified payment source.
If you are a parent or guardian and believe a minor in your household may have accessed rzzz, please contact our support team immediately at [email protected]. We will investigate and act without delay. We also strongly encourage parents to use parental control software on shared devices to prevent underage access to online gaming platforms.
Problem gambling develops gradually. Most players who develop a gambling problem do not recognise the warning signs until the behaviour has already caused significant harm. The following table outlines common indicators across three levels of concern:
| Level | Warning Signs | Suggested Action |
|---|---|---|
| Early Warning | Spending more time or money than originally planned; thinking about gambling frequently during the day; chasing small losses to "break even" | Set a deposit limit or session limit; take a voluntary time-out |
| Moderate Concern | Borrowing money to fund gambling; lying to family or friends about how much you gamble; neglecting work, study, or social commitments due to gaming | Activate self-exclusion; speak to a trusted friend or family member; contact rzzz support |
| Serious Problem | Unable to stop gambling despite repeated attempts; gambling to cope with stress, anxiety, or depression; significant financial debt directly caused by gambling losses | Request immediate self-exclusion; seek professional counselling; contact a gambling addiction helpline |
If you recognise any of the above in your own behaviour, please do not hesitate to use our self-exclusion tool or contact our support team. There is no judgment — only support.
Answer the following questions honestly. If you answer "yes" to two or more, we strongly encourage you to use one of our responsible gaming tools or speak with a support agent. This is not a clinical diagnostic tool — it is a simple awareness check.
Have you ever spent more money gambling than you originally intended to for that session?
Do you find yourself thinking about gambling when you are doing other things — at work, with family, or trying to sleep?
Have you ever continued gambling in an attempt to recover money you had already lost?
Have you borrowed money, sold personal items, or used savings earmarked for essential expenses in order to gamble?
Have you been dishonest with a family member or close friend about how much time or money you spend gambling?
Have you ever tried to cut back or stop gambling but found it difficult or impossible to follow through?
Does gambling negatively affect your mood, relationships, work performance, or financial stability?
Important: Answering "yes" to two or more questions is a meaningful signal that your gambling may be moving beyond healthy recreation. Please consider activating a deposit limit, time-out, or self-exclusion via your Account settings, or contact our support team directly. You can also reach out to a professional counsellor — seeking help is a sign of strength, not weakness.
All responsible gaming tools on rzzz are accessible directly from your Account dashboard without needing to contact support. Here is how to use them:
Access your rzzz account using your registered credentials. Ensure you are using a secure, private device.
Click on your profile icon in the top-right corner and select "Account Settings" from the dropdown menu.
In the Account Settings menu, locate the "Responsible Gaming" tab. All available tools — deposit limits, loss limits, time-outs, and self-exclusion — are listed here.
Select the tool you wish to activate. Enter your desired limit amount or exclusion duration. Review the confirmation screen carefully — some actions are immediate and irreversible for the chosen period.
Click "Confirm" to activate the tool. You will receive an email confirmation to your registered address. If you do not receive a confirmation within 5 minutes, contact our 24/7 support team immediately.
If you are unable to access your Account or wish to apply a self-exclusion urgently, please contact our support team at [email protected] — we can activate tools on your behalf after verifying your identity.
rzzz treats responsible gaming as a continuous operational priority rather than a static compliance obligation. Our commitments include:
The following tools are available in your Account dashboard right now:
Cap your deposits daily, weekly, or monthly. Lowering a limit takes effect instantly.
Available NowTake a break from 24 hours to 30 days. Cannot be reversed mid-period.
Available NowExclude yourself for 6 months to permanently. Serious and effective.
Available NowSet a maximum net loss per session or per week to keep losses within budget.
Available NowHow seriously does rzzz take player protection? Here is a snapshot:
If gambling is causing you distress — financially, emotionally, or in your relationships — our support team is here for you, any hour of the day or night. No judgment. Just help.
[email protected]
Live Chat: Available 24/7
WhatsApp: 08:00–24:00 WIB
rzzz is committed to providing a safe, fair, and enjoyable gaming environment for every player in Indonesia. Explore our FAQ for quick answers, review our Terms & Conditions, or head back to the homepage whenever you are ready to play responsibly.